Explore the exciting Relationship Consultant-1 opportunity at FNB Gaborone. Join our team to provide seamless service and build strong client relationships. Apply online by 14th August 2024!
Are you passionate about building and maintaining strong client relationships? Do you have a knack for providing seamless banking service experiences? First National Bank (FNB) in Gaborone is seeking a dedicated and proactive individual to join our team as a Relationship Consultant-1.
This full-time position, under job requisition ID R18403, offers you the chance to make a significant impact on our clients’ banking experiences and grow your career in the financial sector.
Job Description
As a Relationship Consultant-1 at FNB Gaborone, your primary responsibility is to deliver exceptional service by meeting each customer’s end-to-end banking needs across various transaction activities and needs-based solutions.
Your role is crucial in ensuring customer satisfaction and fostering strong relationships with key stakeholders.
Key Responsibilities:
- Seamless Service Experience: Provide customers with a seamless service experience by addressing their end-to-end banking needs.
- Service Delivery Management: Proactively manage service delivery to ensure zero service failures and escalations.
- Client Satisfaction: Achieve a minimum of 95% Client Satisfaction Index and Real-Time Feedback rating.
- Proactive Feedback: Provide timely and proactive feedback to clients at all times.
- Stakeholder Relationships: Foster solid relationships with key stakeholders, including Relationship Managers, Operations, and Credit.
- Client Navigation: Navigate on behalf of the client and keep them informed throughout the process.
- Service Request Ownership: Ensure end-to-end ownership of service requests.
- Expectation Management: Manage client service proactively and set realistic expectations, especially for service requests that may exceed SLA.
- Daily Reporting: Produce daily reports on all outstanding service requests.
- Proactive Solutions: Optimize relationships by proactively offering or cross-selling solutions based on client behavior.
- Industry Knowledge: Stay abreast of industry developments to better serve clients.
Employment Equity and Inclusivity
FirstRand Group is committed to fostering a diverse and inclusive workplace. All appointments will be made in line with the Group’s Employment Equity plan.
We support the recruitment and advancement of individuals with disabilities and encourage candidates to voluntarily disclose their disability information.
The Bank ensures the confidentiality of this information unless required by law to disclose it.
How to Apply
Are you ready to take your career to the next level with FNB? To apply for the Relationship Consultant-1 position in Gaborone, visit the FNB career portal and submit your application by 14th August 2024.
Join FNB Gaborone and become part of a team that values customer service, relationship building, and professional growth. We look forward to welcoming you!