Are you passionate about client service, relationship management, and operational excellence? The Premier Service Manager role at Standard Chartered Bank Nigeria might be the perfect fit for you.
Based in Lagos, this position provides an exciting opportunity to manage high-net-worth clients and deliver exceptional service in one of the world’s leading financial institutions.
- 1 What is the Premier Service Manager Role?
- 2 Why is the Premier Service Manager Role Important?
- 3 Why Join Standard Chartered Bank Nigeria?
- 4 How Does the Premier Service Manager Role Impact Client Satisfaction?
- 5 Career Growth Opportunities
- 6 How to Apply for the Premier Service Manager Role at Standard Chartered Bank Nigeria
What is the Premier Service Manager Role?
The Premier Service Manager is the primary point of contact for Premier clients at Standard Chartered Bank.
This means you’ll be responsible for managing a portfolio of elite clients, ensuring their needs are met with the highest level of service.
Your daily activities will include resolving queries, handling complaints, providing professional advice, and building lasting relationships with your clients.
Key Responsibilities:
- Client Service: As the first point of contact, you will address client enquiries, resolve discrepancies, and ensure that every interaction leaves a positive, lasting impression.
- Premier Service Management: You will leverage client insights to continually improve service, up-sell products, and work with internal teams to ensure a seamless experience.
- Risk & Compliance: Adhere to Standard Chartered’s rigorous risk management policies, including anti-money laundering procedures and operational controls.
- Operational Excellence: You will drive service and efficiency improvements, sharing best practices across teams to enhance service delivery.
The role is about more than just handling client requests; it’s about building trust, providing strategic advice, and helping clients optimize their banking experience.
Why is the Premier Service Manager Role Important?
The role of Premier Service Manager is pivotal in maintaining Standard Chartered’s reputation for excellence.
As the bank serves some of Nigeria’s most important clients, this position ensures that each client feels valued and supported.
Premier clients often have complex needs, and managing these effectively requires a blend of empathy, problem-solving, and expertise in banking operations.
Responsibilities Breakdown:
- Client Service Excellence:
- Be the primary contact for Premier clients.
- Address client issues with empathy and professionalism.
- Log all interactions to ensure data is available for future client insights and service improvements.
- Service Improvement & Sales:
- Analyze client feedback to continually improve services.
- Collaborate with Relationship Managers (RMs) and Segment Service Managers (SSMs) to optimize product utilization and up-sell services.
- Participate in sales calls and client meetings to showcase Standard Chartered’s service capabilities.
- Risk & Control:
- Ensure compliance with all relevant laws and internal procedures.
- Report any suspicious activity to appropriate officers.
- Stay updated on anti-money laundering policies and client identification protocols.
- Operational Excellence:
- Proactively identify ways to improve service efficiency.
- Facilitate the transfer of best practices across teams to enhance service standards.
Why Join Standard Chartered Bank Nigeria?
Standard Chartered Bank is a global leader in banking, and their operations in Nigeria are no exception.
Working at Standard Chartered gives you the opportunity to be part of a diverse, innovative, and client-focused team.
As a Premier Service Manager, you will be instrumental in delivering world-class service to the bank’s most valuable clients.
You’ll also collaborate closely with internal stakeholders, including the product sales team, operations managers, and technology partners, giving you exposure to various aspects of the business.
Key Qualifications:
- Education: A bachelor’s degree is required.
- Experience: Prior experience in customer service, banking operations, or cash management is essential.
- Skills: Strong communication skills, relationship-building abilities, and empathy are critical. You should also be comfortable with data analysis tools like Excel.
How Does the Premier Service Manager Role Impact Client Satisfaction?
Client satisfaction is the backbone of this role. By understanding the unique needs of each Premier client, you’ll tailor solutions that not only resolve immediate concerns but also enhance their overall banking experience.
Whether it’s managing a client’s portfolio or resolving service issues, your ability to build relationships is key to the bank’s success.
Premier clients expect personalized attention, and it’s your job to ensure that each client feels valued.
By delivering exceptional service, you’ll contribute to long-term client retention and help Standard Chartered remain a leader in the Nigerian banking sector.
Career Growth Opportunities
Standard Chartered Bank places a strong emphasis on employee development.
As a Premier Service Manager, you will have opportunities to grow within the company, whether by advancing to higher managerial roles or moving into different areas of the business, such as risk management or sales.
How to Apply for the Premier Service Manager Role at Standard Chartered Bank Nigeria
Interested in joining the team? Applying for this role is straightforward. Simply visit the Standard Chartered Bank career portal and submit your application for the Premier Service Manager role in Lagos. Here’s the link to apply:
Apply for Premier Service Manager.
Make sure to tailor your resume to highlight relevant experience in client service, risk management, and relationship building. Showing your ability to excel in a client-focused environment will increase your chances of landing this exciting opportunity.