Explore the exciting Teller opportunity at FNB Maun. Join our team to provide exceptional service and grow your career. Apply online by 14th August 2024!
Are you passionate about providing exceptional service and looking to grow your career in the banking sector? First National Bank (FNB) in Maun has an exciting opportunity for a dedicated and customer-focused individual to join our team as a Teller.
This full-time position, under job requisition ID R18065, is your chance to make a meaningful impact on our clients and the community.
Job Description
As a Teller at FNB Maun, your primary responsibility is to deliver outstanding service by efficiently processing client transactions. This role is pivotal in ensuring customer satisfaction and achieving business goals.
Key Responsibilities:
- Client Transactions: Process client transactions quickly and accurately according to specified procedures.
- Profit Growth: Achieve net profit growth for the business.
- Loss Minimization: Manage the average Rand value of differences to minimize losses.
- Service Quality: Enhance the Service Quality of the Branch through the Branch’s Service Quality Balanced Scorecard.
- Account Migration: Facilitate the migration of accounts from transactional to self-service.
- Compliance: Adhere to procedures and processes contained in the Golden Rules.
- Efficiency Management: Oversee teller efficiencies, including the number of differences and average transactions.
- Personal Development: Manage your development to enhance your competencies.
- Customer Interaction: Connect with customers by living up to our brand promise, “How can we help you?”, treating them as you would like to be treated.
- Customer Solutions: Provide clear and helpful solutions and products based on customer needs.
- Ethical Conduct: Maintain ethical behavior at all times.
- Problem Solving: Take ownership of solving customer problems or queries efficiently and quickly.
- TCF Principles: Adhere to the Treating Customers Fairly (TCF) principles in all actions.
- Customer Base Growth: Drive the growth of the active customer account base through leads.
- Customer Engagement: Contribute to increasing the Customer Engagement Score of the Branch.
- Market Share: Identify opportunities to increase market share.
- Cost Management: Support cost containment and reduction initiatives.
- Shortages Management: Minimize losses by managing actual Rand value of shortages.
- Cash Migration: Measure and manage in-branch migratable cash transactions.
- Customer Interaction Optimization: Convert customers to eChannels and promote digital and self-service channels.
- Procedure Compliance: Always comply with business guidelines and procedures.
- Benchmark Achievement: Fulfill transactions above the benchmark and provide exceptional customer experience.
- Process Improvement: Enhance identification processes and procedures within your area of responsibility.
- Compliance Improvement: Improve adherence to processes and procedures.
- Behavioral Support: Demonstrate behavior supporting organizational values.
- Accountability: Take accountability for your performance, personal, and career development.
- Team Effectiveness: Contribute to the overall success of the team.
- Adaptability: Maintain the ability to adapt to ever-changing business and customer needs.
- Efficiency Tracking: Achieve an acceptable tracked efficiency measured by the team’s eRatio.
- Training: Improve knowledge and competencies by completing role-specific training.
Employment Equity and Inclusivity
FirstRand Group is committed to creating a diverse and inclusive workplace. All appointments will be made in line with the Group’s Employment Equity plan. We support the recruitment and advancement of individuals with disabilities, encouraging candidates to disclose their disability information on a voluntary basis. The Bank ensures confidentiality of this information unless required by law to disclose it.
How to Apply
Are you ready to take the next step in your career with FNB? To apply for the Teller position in Maun, visit the FNB career portal and submit your application by 14th August 2024.
Join FNB Maun and be part of a team that values customer service, ethical conduct, and professional growth. We look forward to welcoming you!