Discover the exciting opportunity of becoming a Migration Official at FNB Botswana. Apply by August 09, 2024, and join a leading financial institution in Gaborone.
Are you a dedicated professional looking to enhance your career in the financial services industry? FNB Botswana is seeking a motivated Migration Official to join their team in Gaborone.
This full-time position (Job Requisition ID: R18409) offers an excellent opportunity to contribute to the bank’s growth while providing exceptional customer service.
Below, we delve into the specifics of the role, responsibilities, and how you can apply.
Key Responsibilities
As a Migration Official at FNB Botswana, you will play a crucial role in driving customer satisfaction and business growth. Here’s what the job entails:
Customer Service and Support
- Self-Service Banking Solutions: Provide customers with appropriate self-service banking solutions, service, and support through effective sales and migration of clients to alternative channels.
- Relationship Building: Establish and nurture customer relationships by offering professional advice, support, and after-sales services.
- Customer Training: Offer ongoing training to customers to enhance their understanding of the benefits of using alternative banking channels.
Performance and Sales
- Performance Improvement: Identify and utilize opportunities to assess and enhance your own performance.
- Sales Targets: Achieve sales and new client acquisition targets to contribute to the business’s profit and growth.
Reporting and Compliance
- Transactional Reporting: Report on transactional and process activities within set guidelines to provide timely information for decision-making.
- Compliance: Adhere to relevant statutory, legislative, policy, and governance requirements, and follow processes and procedures related to your area of specialization.
Operational Efficiency
- Quality Service Standards: Deliver customer service by adhering to quality service standards.
- Cost Efficiency: Contribute to cost efficiencies through the responsible use of work-related resources.
- Teamwork: Foster teamwork and inclusivity within your team.
Digital Strategy Implementation
- Channel Migration Strategy: Implement the digital channel migration strategy in your area of responsibility to meet business targets.
Why FNB Botswana?
FNB Botswana is committed to creating a diverse and inclusive workplace. All appointments are made in line with the FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities, ensuring the confidentiality of disclosed information unless legally required to share.
How to Apply
Interested candidates must apply online through the FNB Botswana career portal. Applications are open until August 09, 2024. Don’t miss this opportunity to join a leading financial institution and advance your career in banking.
For more information and to apply, visit the FNB Botswana Career Portal.
Application Closing Date
Applications close on August 09, 2024. Ensure your application is submitted well before the deadline to be considered for this exciting role.
The Migration Official role at FNB Botswana is a fantastic opportunity for professionals passionate about customer service and digital banking solutions. If you have the skills and experience required, don’t hesitate to apply and take the next step in your career.