If you’re passionate about finance, tech-savvy, and looking for an exciting role in a fast-growing fintech company, then FairMoney’s Reconciliation and Dispute Officer position in Lagos, Nigeria, might just be the perfect opportunity for you.
With FairMoney’s strong international presence and focus on providing mobile banking services to emerging markets, this role is integral to their continued growth and customer satisfaction.
Job Title: Reconciliation and Dispute Officer
Location: Lagos, Nigeria
Job Type: Full-time
Department: Finance
Key Responsibilities
As Reconciliation and Dispute Officer, you’ll play a crucial role in maintaining the integrity of FairMoney’s financial systems. Here’s what you’ll be doing:
- Logging and Tracking Disputes: You’ll be responsible for logging disputes via FairMoney’s dispute portals and processors.
- Timely Feedback: Ensure feedback is provided on disputes within five working days.
- Refund Processing: Accurately and swiftly process refunds for cardholders in the case of accepted disputes.
- Fund Reversals: Ensure that funds related to accepted disputes are reversed to the company’s settlement accounts.
- Customer Support: Address and resolve complaints raised by customers using the FairMoney app.
- Other Assigned Duties: You’ll also handle additional responsibilities as needed to support the finance department.
What Does It Take to Be a Reconciliation and Dispute Officer?
To excel in this role, FairMoney is looking for candidates with strong technical and analytical skills, as well as a collaborative and detail-oriented approach. Below are the key requirements:
- Analytical Skills: You must have the ability to analyze data, detect discrepancies, and resolve them efficiently.
- Attention to Detail: Precision is key, especially when handling payments and disputes.
- Microsoft Excel Mastery: Strong knowledge of Excel and data analysis tools is essential.
- Problem-Solving: You need to be able to think on your feet and solve customer issues quickly.
- Team Player: Working well within a team is a must, as is a positive and proactive attitude.
- Experience: A minimum of three years in a similar role, ideally within a fintech or financial institution, is required.
- Location: You must be based in Lagos.
- Doer Mentality: You should be able to take initiative and meet deadlines consistently.
Why Should You Work at FairMoney?
FairMoney offers more than just a paycheck. By joining their team, you’ll receive:
- Private Health Insurance
- Pension Plan
- Training and Development Opportunities
- Paid Time Off
These benefits reflect FairMoney’s commitment to employee well-being and professional growth.
Application Process
Interested in applying? Here’s what you can expect from FairMoney’s recruitment process:
- Screening Call: A 30-minute call with a Senior Recruiter to discuss your background and the role.
- Technical Interview: A 30-minute interview with the hiring manager to assess your skills and fit for the team.
How to Apply
If you’re ready to take the next step in your career, don’t hesitate to apply! Click here to submit your application.
What is FairMoney?
FairMoney is a leading mobile banking institution that focuses on providing accessible credit to emerging markets. Established in 2017, FairMoney has expanded its reach with offices across countries like Nigeria, France, Germany, Latvia, the UK, Türkiye, and India. Backed by global investors like Tiger Global, DST, and Flourish Ventures, the company has raised nearly €50 million to support its innovative financial services.
With a large base of transactions, the company requires a skilled Reconciliation and Dispute Officer to ensure its financial systems remain accurate and functional.