Join Kenya Power’s Management Trainee Program as a Customer Service Officer. Apply by 22nd August 2024 and be part of Kenya’s leading energy provider.
The Kenya Power and Lighting Company PLC (Kenya Power) is a leading electricity distribution and transmission company in Kenya, dedicated to providing reliable and quality power to millions of customers across the nation.
Committed to driving innovation, sustainability, and excellence, Kenya Power is at the forefront of the country’s energy sector.
Management Trainee Program
Kenya Power is currently seeking talented and motivated individuals to join our esteemed Management Trainee Program.
We are looking for brilliant, dynamic, and self-driven persons eager to make a difference and be part of our results-oriented teams.
This program offers a unique opportunity to be part of a dynamic team, contributing to the growth and transformation of Kenya’s energy landscape.
Current Opening: Customer Service Officers (Job Ref: HR/5B.2/1/3/1601)
Job Summary: The Customer Service Officer is responsible for coordinating customer service functions, liaising with corporate customers, county governments, non-corporate strategic institutions, VIPs, and government ministries.
This role involves delivering exceptional support by addressing inquiries, resolving issues, processing orders, and providing information to enhance customer satisfaction and loyalty.
Duties and Responsibilities
- Analyzing Meter Readings: Detect anomalies before billing and make recommendations.
- Monitoring Trends: Generate and reduce consumption anomalies to zero.
- Quality Monitoring: Ensure high quality of anomaly resolution to avoid recurrence.
- Billing Oversight: Monitor the number of bills produced versus the supplies to be billed per month.
- Data Capture: List supplies with actual readings not used in billing and advise billing on account normalization.
- Data Integrity Campaigns: Initiate campaigns to enhance data integrity.
- Inspections: Conduct inspections to ensure compliance with procedures and standards.
- Customer Interaction: Organize forums between the company and large power and SME customers.
Person Specifications
- Educational Background: A Bachelor’s degree in Economics, Statistics, Business Administration, Social Science, or a related field from a recognized institution is required.
How to Apply
Interested candidates should submit their applications online via the Kenya Power website here.
Applicants must attach a detailed CV, copies of academic and professional certificates, and other testimonials. Include your mobile telephone contact and email address.
The deadline for applications is Thursday, 22nd August 2024.
Important Information
Candidates offered employment must present clearance certificates from the following:
- Directorate of Criminal Investigations (Certificate of Good Conduct)
- Higher Education Loans Board (HELB)
- Kenya Revenue Authority (KRA) (Tax Compliance Certificate)
- Ethics and Anti-Corruption Commission (EACC)
- An approved Credit Reference Bureau (CRB)
Kenya Power is an Equal Opportunity Employer. Canvassing will lead to automatic disqualification.
For those seeking jobs in Kenya, particularly within the dynamic energy sector, this is an excellent opportunity to advance your career with Kenya Power. Whether you’re a recent graduate or an experienced professional, Kenya Power’s Management Trainee Program offers a structured path for growth and development. Apply now and contribute to powering Kenya’s future!